Lead / Technical Solutions Engineer

EPAM Systems → Google · San Jose, California

• Own end-to-end L3/L4 support for complex enterprise escalations across ChromeOS, Chrome Browser, CUPS printing, and Cameyo — driving root-cause resolution and minimizing customer impact.
• Deliver deep diagnostics with HAR analysis, net-export logs, packet captures (Wireshark/tcpdump), and protocol analysis (HTTP/HTTPS, QUIC, DNS, DHCP, SSH, WiFi).
• Lead cross-functional engagements with Google engineering, product, and partners to triage bugs and ship solutions.
• Mentor engineers, build Google Partner training, and strengthen ITIL incident/problem/change processes.
• Develop Bash/Python automation and apply AI tooling (Gemini, Anthropic Claude, AI Agents) to accelerate investigation.

ChromeOS · Enterprise MDM · Chrome Browser · Cameyo · AI Agents

Support Engineer

EPAM Systems → Keurig · Kyiv Metropolitan Area

• Built and maintained PowerShell scripts for business reporting and vendor-component data retrieval.
• Partnered with L1, Dev, and Vendor Support teams to investigate and resolve issues.
• Developed a comprehensive Confluence knowledge base to accelerate information sharing.

PowerShell · Confluence · Vendor Support

Software Engineer

EPAM Systems → USGA · Ukraine

• Implemented logging with NLog, ELK, and Azure Event Hub to streamline data management.
• Analyzed and optimized application code and SQL scripts for efficiency.
• Leveraged Azure Redis to enhance application performance and responsiveness.

ELK / Kibana · Azure · SQL

Application Support Analyst

EPAM Systems → Barclays Capital · Ukraine

• Delivered L1–L2 business IT support to investment-bank departments.
• Ran incident, problem, and change management within the ITIL framework.
• Worked with development teams to analyze and resolve tradeflow system issues.

ITIL · Root Cause Analysis · Python

VB Developer

Ciklum → Acadre · Kyiv, Ukraine

• Analyzed C# codebases to identify optimizations and resolve defects.
• Enhanced SQL scripts for better performance and data management.

C# · Visual Basic · SQL

Software Engineer

IndaSoft · Kyiv, Ukraine

Delivered oil-refinery automation projects for the Lysychansk and Kremenchuk refinery facilities — real-time production systems, engineering calculations, mimic diagrams, and reporting (OSIsoft PI, VBA).

System Administrator

IncomStrakh · Kyiv, Ukraine

Managed network and SQL database administration and reporting in a fast-moving startup environment.

Software Engineer

ExpoTrade · Kyiv, Ukraine

Maintained and enhanced cash-register systems, migrating C++ logic to Visual Basic for improved reliability.